The IRO is led by the Independent Review Officer. The work of the IRO is conducted by the specialists below.
Solutions
The Solutions Group (Solutions) solves complaints by injured persons about the acts and omissions of workers compensation and motor accident insurers, and matters referred from ILARS for early solutions. Solutions also provides responses to enquiries from injured persons.
ILARS
The Independent Legal Assistance and Review Service (ILARS) administers the program for making grants of funding to lawyers to assist injured workers in understanding and pursuing their workers compensation entitlements. ILARS also identify matters appropriate for early solutions.
Corporate and Operational Services
The Corporate and Operational Services Group provides a range of support services for the IRO, including governance, finance, information technology, records management, data reporting, communications, personnel and procurement support.
Policy
The Policy Group supports the IRO through the provision of strategic and expert advice on the operation of the NSW workers compensation and CTP schemes. The Policy Group also assists in the implementation of policy measures and objectives, development of inquiry reports and preparation of submissions to external inquiries and consultations.
