Want to make a complaint? Lodge a complaint about the Insurer of your workers compensation or CTP motor accident claim. Lodge a complaint online ILARS Review released The Independent Review Office (IRO) has released a Review of the Independent Legal Assistance and Review Service (ILARS). View here IRO Inquiry Report: Errors in weekly payments IRO's Errors in weekly payment report is now available. Find here Community brochure IRO has produced a brochure featuring information in various community and linguistically-diverse languages. View the brochure Home Page for Independent Review Officer WebsiteHelping people injured at work and in motor vehicle accidentsFinding fair and fast solutions to complaints about insurers. Funding expert lawyers to assist injured workers.Learn more Cards Make an enquiry Do you have a query regarding a workers compensation claim or want to find more general information about the workers compensation system? Enquire Lodge a complaint Do you have a specific complaint about your insurer related to a work injury or a motor vehicle accident? Lodge an online complaint Find a lawyer Are you seeking a lawyer for an eligible workers compensation claim? Find out more Cards Information for current Approved Lawyers Find resources, information related to ILARS grants and more. Find out more I want to became an Approved Lawyer Find out how to become an Approved Lawyer, access the application form and more. Find out more Quick links Find insurers, employer associations, unions and more. Find out more Cards News and publications Find news including IRO Alerts and announcements and our publications such as IRO News and IRO Bulletin. Read more Sign up Subscribe to our publications and/or updates from us with our IRO Alerts. Subscribe Events, training and seminars IRO runs various events for our stakeholders including a Sydney Seminar, Regional Seminars and paralegal training courses. Read more