Operating hours
8.30am to 5pm Monday to Friday (excluding public holidays)
The IRO will close at 3pm on Friday, 20 December 2024 and re-open for full services at 8.30am on Monday, 6 January 2025. The Independent Legal Assistance and Review Service will not be available during this entire period. A reduced Solutions service will operate on December 23, 24, 30, 31 and January 2 and 3 to assist injured persons with complaints requiring an immediate response. The team at IRO wish you a restful and safe end to 2024 and an optimistic start to the New Year.
Injured at work or in motor vehicle accidents
If you have a complaint or enquiry about your insurer, please use our online form.
Telephone
If you are unable to email us or complete our online form, you can contact us on 139 IRO/139 476
Other IRO Contacts
ILARS
IRO Solutions
Media
Other inquiries
Information for non-English speakers and interpreter service
If English is not your first language you can contact us through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the IRO to discuss a complaint or TIS will organise for an interpreter in your language to be on the telephone when you contact us. TIS is a free and confidential service.
In addition IRO has produced a brochure containing information in various community and linguistically diverse languages. You can access the brochure here.