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  Complaints by injured persons are managed by the Solutions Group at IRO. The Solutions Group deals with a complaint by contacting the insurer to confirm the matters raised by the injured person.
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  To coincide with the establishment of the IRO, we have finalised a new Complaint Handling Protocol (Protocol). It replaced the former WIRO Enquiry and Complaint Handling Protocol from 1 March 2021.
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Slides From The 2024 IRO Regional Seminar - Orange

Slides from the 2024 IRO Regional Seminar - Orange

Slides from the 2024 IRO Regional Seminar - Orange

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Slides from 2024 IRO Regional Seminar - Orange

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If you have a complaint or enquiry about your insurer, please use our online form.

Other IRO Contacts

ILARS	ilarscontact@iro.nsw.gov.au
IRO Solutions	complaints@iro.nsw.gov.au
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Other enquiries	contact@iro.nsw.gov.au

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