Skip to main content

Main navigation

About Us
Legal Resources
FAQ
Insurers
- Complaints by Workers
  
  Complaints by injured persons are managed by the Solutions Group at IRO. The Solutions Group deals with a complaint by contacting the insurer to confirm the matters raised by the injured person.
- Complaint Handling Protocol
  
  To coincide with the establishment of the IRO, we have finalised a new Complaint Handling Protocol (Protocol). It replaced the former WIRO Enquiry and Complaint Handling Protocol from 1 March 2021.
News and Publications
Events
Search

Search

Leave this field blank

IRO
News and Publications
The Slides From The 2024 IRO Regional Seminar - Wollongong Are Available.

The slides from the 2024 IRO Regional Seminar - Wollongong are available.

The slides from the 2024 IRO Regional Seminar - Wollongong are available.

You can view the slides here.

Placeholder Only

Contact us

Operating hours
8.30am to 5pm Monday to Friday (excluding public holidays)

Injured at work or in motor vehicle accidents
If you have a complaint or enquiry about your insurer, please use our online form.

Other IRO Contacts

ILARS	ilarscontact@iro.nsw.gov.au
IRO Solutions	complaints@iro.nsw.gov.au
Media	editor@iro.nsw.gov.au
Other enquiries	contact@iro.nsw.gov.au

Telephone
If you are unable to email us or complete our online form, you can contact us on 139 476

Footer

About Us
Events
FAQ
News
Publications
Resources

Secondary Footer

nsw.gov.au
Accessibility Statement
Copyright and Disclaimer
Privacy Statement
Contact us

Fonts made from oNline Web Fontsis licensed by CC BY 3.0