Alerts and announcements
As we approach the end of 2025, we want to extend our heartfelt thanks for your ongoing support and collaboration throughout the year. Your partnership has been invaluable, and we wish you and your…
The Independent Review Office has published the 2024/2025 Annual Report. The Annual Report describes our operational performance for the year, progress against the IRO 2023-25 Direction, and our…
The best source of information about the quality of our services is from the people who use them. Since 2022 the IRO has engaged independent market research firm FiftyFive5 (part of Accenture…
The Independent Review Office (IRO) programs for our Regional Seminars in March 2025 have been released, with registrations remaining open, but filling fast. The half-day Seminars will…
Register now for IRO Regional Seminars in 2025 The Independent Review Office (IRO) will again run a series of Regional Seminars in early 2025. The half-day Seminars will include…
The NSW Government has appointed Samantha Taylor PSM to the role of Independent Review Officer from 3 February 2025. Samantha brings more than 20 years executive experience to the Independent…
IRO’s office and the Department of Customer Service (DCS) will shut down between 23 December 2024 and 3 January 2025. During this time DCS will not be making any payments to vendors including ILARS…
The Independent Review Office is visiting Regional areas to host our Annual Seminars in March 2025 – the schedule for our visits is set out at the bottom of this Alert. Feedback from a…
The Independent Review Office (IRO) will again run a series of Regional Seminars in early 2025. The half-day Seminars will include practical information on working with the IRO, trends and…
The Independent Review Office has released its 2023/2024 Annual Report.This past financial year saw strong demand for IRO complaint services, with more than 8300 injured worker complaints to our…