How to contact us
We're here to support people injured at work and in motor vehicle crashes in NSW and have a complaint about their insurer. You can contact us online, by phone, or by email.
Contact us online
Complaints about your insurer
If you have a complaint about your workers compensation or motor vehicle insurer, use our online form. This is the quickest way for us to help you.
Complaints form
Legal assistance for injured workers
Eligible injured workers can access independent legal assistance through the Independent Legal Assistance and Review Service (ILARS).
Find an Approved Lawyer
Phone
You can call us if you're unable to use our online services.
Operating hours
Monday to Friday
8:30am to 12:30pm
1:30pm to 5:00pm
(excluding public holidays)
If you need an interpreter
If English is not your first language, you can contact us through the Translating and Interpreting Service (TIS National).
TIS is a free and confidential service. Interpreters can help you communicate with IRO about your enquiry or complaint.
Email us
Choose the email address that best matches your enquiry.
Complaints and enquiries
For complaints about insurers and enquiries about workers compensation or motor crash claims.
Legal assistance (ILARS)
For enquiries about the Independent Legal Assistance and Review Service.
Check list
Before you contact us
Having the following information ready may help us assist you more quickly: