About the Independent Review Office
The Independent Review Office (IRO) is an independent statutory office that was established on 1 March 2021 under the Personal Injury Commission Act 2020 (NSW).
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Our people and governance
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Feedback, complaints and reviews
We welcome your feedback about our services. Your feedback helps us understand what we are doing well and where we can improve.
You can make a complaint, give a compliment, or tell us about your experience with us.
Complaints about insurers policy
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Contact us
If you are unable to email us or complete our online form, you can contact us on
Operating hours 8:30am to 12:30pm and 1:30pm to 5pm Monday to Friday (excluding public holidays)
How we've helped
Real stories from people we've supported through complaints and legal help. View all Client Stories.
