Requesting information from us

You have the right to ask for information we hold.

There are two main ways to do this:

• Make an informal request
• Make a formal application

Make an informal request

If you can’t find the information on our website, you can ask us for it.

If the information is safe to share (for example, it doesn’t involve privacy or legal issues), we will usually give it to you without a formal process.

How to make an informal request

• Email us at [email protected], or
• Call us on 139 476

Make a formal access application

If the information:

• is not on our website, and
• cannot be provided through an informal request

you have the right to make a formal application under the law.

How to apply

You can apply in one of these ways:

• Apply online
• Fill in a PDF application form (PDF 222.82KB) and return it by email.
• Post your application to
  DCS GIPA Team
  McKell Building
  2–24 Rawson Place
  SYDNEY NSW 2000

What your application must include

Your application must include all of the following:

• Be in writing (online, email, or post)
• Clearly say you are applying under the GIPA Act
• Include the $30 application fee
• Include your name and contact details (email or postal address)
• Clearly describe the information you want

If any of these are missing, your application may not be valid.

How long it takes

• We will confirm we received your application within 5 working days
• We will usually give you a decision within 20 working days

If we need more time, we will let you know in writing.

Costs

Application fee

• $30 (required for all formal applications)

Processing costs

We will contact you to discuss this application if this fee may be charged.

• $30 per hour (if your request takes time to process)

If the request is for a large amount of information (more than just a few pages) and involves other teams, we will let you know about any costs. We may also explain that we can only provide a limited number of documents.

In some cases:

• You may need to pay a deposit
• You may be eligible for a discount (for example, if you have financial hardship or the request is in the public interest)

How to pay

You can pay by:

• Bank Cheque
• Money order
• Electronic transfer (EFT)

EFT details

EFT details will be provided to you once you lodge an application.

If paying by bank cheque or money order, include it with your application.

Need help?

If you’re unsure what to do, contact us first.
We can help you decide the easiest way to get the information you need.

Phone: 139 476