Other services and organisations
If you have a workers compensation claim, there are several organisations involved. The Independent Review Office (IRO) can explain how these services work and connect you to the right support.
Insurers
Insurers manage workers compensation claims. They make decisions about:
- payments
- treatment
- return to work support
Common insurers include:
The IRO can:
- contact your insurer about an issue
- review how your claim is being handled
- help resolve complaints
Government organisations
Different government agencies have specific roles in the workers compensation system within NSW. The IRO can explain what they do and when to contact them.
Fair Work Ombudsman
The Fair Work Ombudsman is the national workplace relations regulator. It helps workers understand their pay, rights and workplace conditions. They can also take action if laws are not being followed.
Healthcare Complaints Commission
The Health Care Complaints Commission helps if have concerns about your medical treatment or care.
icare
icare (Insurance & Care NSW) provides support and services if you are injured at work or on the road in NSW. They can help with treatment, recovery and getting back to work.
SafeWork
SafeWork is the workplace health and safety regulator in New South Wales. They make sure workplaces are safe and follow safety laws.
State Insurance Regulatory Authority (SIRA)
SIRA regulates Compulsory Third Party (Green Slip) insurance, workers compensation insurance and the home building compensation schemes in NSW.
Personal Injury Commission
The Personal Injury Commission resolves disputes between injured people, employers and insurers in New South Wales.
Unions
Unions represent workers in workplace matters, such as pay, safety and disputes.
Support Services
Getting injured can also affect your mental health. These services offer free and confidential support:
Beyond Blue
Beyond Blue is a mental health and wellbeing support organisation. They provide support programs to address issues related to depression, suicide, anxiety disorders and other related mental illnesses.
Lifeline
Lifeline is a non-profit organisation that provides free, 24-hour telephone crisis support service related to depression, suicide, anxiety disorders and other related mental illnesses.