Alerts and announcements

Workers Compensation Reforms Changes to ILARS  The recent amendments to the Workers Compensation Act 1987 have now commenced as part of the NSW Government’s workers compensation reforms.  These …

Upcoming Changes to ILARS Funding Criteria and Transitional Arrangements From 1 July 2026, all applications for, and extensions of, grant funding under the Independent Legal and Assistance Service …

We’ve updated our complaints and feedback policies We have recently reviewed and developed new policies to ensure that we continue to deliver excellence in service to those who are injured at work or …

Upcoming Workers Compensation Reforms: Changes to ILARS Updates to Workers Compensation Act 1987 (the Act) are due to come into effect in the coming weeks as part of the NSW Government’s Workers …

Holiday Season Operating Hours and Thank You As we approach the end of 2025, we want to extend our heartfelt thanks for your ongoing support and collaboration throughout the year. Your partnership …

2024/25 Annual Report published The Independent Review Office has published the 2024/2025 Annual Report . The Annual Report describes our operational performance for the year, progress against the …

Understanding IRO customer experience The best source of information about the quality of our services is from the people who use them. Since 2022 the IRO has engaged independent market research …

Regional Seminar programs released The Independent Review Office (IRO) programs for our Regional Seminars in March 2025 have been released, with registrations remaining open, but filling fast.   The …

Register now for IRO Regional Seminars in 2025 Register now for IRO Regional Seminars in 2025   The Independent Review Office (IRO) will again run a series of Regional Seminars in early 2025.  The …

New Independent Review Officer appointed The NSW Government has appointed Samantha Taylor PSM to the role of Independent Review Officer from 3 February 2025.  Samantha brings more than 20 years …