Alerts and announcements
IRO Alerts and announcements are communications containing updates and relevant news on policy changes, developments on the workers compensation scheme and other IRO activities.
ILARS Christmas period invoice payments for 2024 IRO’s office and the Department of Customer Service (DCS) will shut down between 23 December 2024 and 3 January 2025. During this time DCS will not be …
Call for papers – IRO Regional Seminars – March 2025 The Independent Review Office is visiting Regional areas to host our Annual Seminars in March 2025 – the schedule for our visits is set out at the …
Save the date for IRO Regional Seminars in 2025 The Independent Review Office (IRO) will again run a series of Regional Seminars in early 2025. The half-day Seminars will include practical …
2023/24 Annual Report published The Independent Review Office has released its 2023/2024 Annual Report . This past financial year saw strong demand for IRO complaint services, with more than 8300 …
Changes to MRP service fees I am writing to inform you of an operational change to IRO’s Independent Legal Assistance and Review Scheme (ILARS) grant program. IRO recently reviewed its current …
IRO Complaint Handling Protocol: September 2024 update The IRO Complaint Handling Protocol (Protocol) has been updated following internal review and feedback received from stakeholders. The …
The IRO Alert - Funding for counsel to appear at Expedited Assessment Conferences - is now available. The IRO Alert - Funding for counsel to appear at Expedited Assessment Conferences - is now …
Update to MRP Service Fees (Approved Lawyers) I am writing to inform you of a proposed operational change to IRO’s Independent Legal Assistance and Review Scheme (ILARS) grant program. IRO …
Appeal Costs under the Independent Legal Assistance and Review Service (ILARS) for workers compensation Court matters The Independent Review Office (IRO) is implementing a new funding policy applying …
IRO Case Management System Update: CrowdStrike IT Impact (Approved Lawyers) Due to widespread IT outage relating to a CrowdStrike software update, IROs internal Case Management system update will now …