Welcome to the new Independent Review Office (IRO) website
We've redesigned our website to make it easier to find information about our services, access resources and understand how IRO can support you.
Whether you're an injured worker, a person injured in a motor crash, an Approved Lawyer or another important stakeholder, our new website has been designed to provide a more accessible, user-friendly experience across desktop, tablet and mobile devices.
The new website features:
We will continue to refine and improve the website based on feedback from our users.
What's changed?
A new navigation structure
We've reorganised website content to make it easier to find information and services.
Our main navigation now groups content into key areas, helping you quickly find:
- Information for people injured at work
- Information for people injured in a motor vehicle crash in NSW
- Information for Approved Lawyers
- News and Information
- About IRO
If you're familiar with our previous website, some information may now be located in a different section. If you can't find what you're looking for, use the website search to locate information quickly.
Improved search
Our new search function makes it easier to find information across the website.
Try searching for:
- A service, such as complaints, enquiries or legal assistance
- A news title
- An Approved Lawyer resource
- A form or application
- A topic or keyword
If you can't find what you need through the navigation menu, search is often the quickest way to locate information.
Easier access to information and services
We've made it easier to access key information and services, including:
- Lodging a complaint
- Making an enquiry
- Finding an Approved Lawyer
- Accessing ILARS information
- Applying to become an Approved Lawyer
- Subscribing to updates and publications
These links are available from the throughout the website, making it easier to access the information you need.
Frequently used information
To help you get started, we've highlighted some of the most accessed information and services across the website. You can find quick links to these from the homepage and key landing pages.
Lodge a complaint or make an enquiry
Find a lawyer
Information for Approved Lawyers
Apply to become an Approved Lawyer
Publications and news
Contact us
Tips for using the website
Use search to find information quickly
Search is the fastest way to find:
- Latest News
- Forms and resources for Approved Lawyers
- Policies
- Legal assistance information for people injured in at Work
- Complaints and enquiries information
Try using specific keywords rather than full questions.
Update your bookmarks
If you have saved links from the previous website, some URLs may have changed.
We recommend updating your bookmarks to ensure you can quickly access your frequently used pages.
Using a mobile device
The new website has been designed to work across desktop computers, tablets and mobile phones. On smaller screens, use the menu icon to access navigation options.
Having trouble viewing pages?
If pages do not display correctly, clear your browser cache and refresh the page. This will ensure that you are viewing the latest version of the website.
Frequently asked questions
Has information from the previous website been removed?
No. Most information from the previous website remains available. Some content may have been reorganised or updated to improve usability and accessibility.
Can I still lodge a complaint or make an enquiry online?
Yes. Use the Online Complaint form to lodge a complaint or make an enquiry.
Can I still find information about legal assistance and ILARS?
Yes. Information for people injured at work and Approved Lawyers continues to be available on the website.
Can I still access publications, forms and resources?
Yes. News, forms, resources and guidance materials remain available through the new website.
How do I provide feedback about the new website?
We welcome your feedback. If you experience any issues or have suggestions for improvement, please contact us by emailing [email protected].
Need assistance?
If you cannot find the information you're looking for, please contact us and our team will be happy to help.