Policy document register

The Independent Review Office has many policies under which it operates. These policies relate to internal and external operational procedures and protocols.

In accordance with the Government Information (Public Access) Act 2009 (GIPA Act), DCS has made a number of policies, procedures and guidance documents publicly available, free of charge.

These documents are used by IRO in connection with the exercise of functions that may affect, or may be of interest to, the public.

To access a copy of any of these documents please email the IRO at [email protected].

If you are unable to locate the information you are looking for you may wish to make an application under the provisions of the GIPA Act. The Access to information section outlines further information about your access options.

• Agency Information Guide
• Data Breach Policy
• Privacy Management Plan
• Feedback, Compliments and complaints about us policy
• Complaints about insurers policy
• Guidance on How to ask for an internal review of our decision
• Website Privacy statement